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Avista Resort FAQ

Below you will find a list of the questions most frequently asked by our guests:

Hotel Policies

 

What time is check-in?
Check-in starts at 4:00PM.

What can we do if we arrive before check-in time?
If you arrive early and the unit is not ready, the front desk will provide parking passes and pool wristbands so you may enjoy our amenities until your room becomes available.

What time is check-out?
Check-out time is at 11:00AM. 

Why aren't the check-in time and check-out time at the same time?
In order to ensure that guests will have well-cleaned and sanitized condominium units, we require time between the last departure and the next arrival to perform cleaning services.  

What forms of payment are accepted at check-in?
We accept Visa, Mastercard, American Express, Discover, and contactless payments made with Apple Pay or Google Pay. If paying cash, a $100 refundable cash deposit or credit card authorization is required at check-in. 

Are you pet friendly?
Pets are not permitted. Service animals are welcome. 

What is the age requirement to check-in?
Guests staying must be 23 years or older unless accompanied by their parent or legal guardian. 

Can someone else pay for the room and do I need to bring their credit card?
We would need a credit card authorization form to be filled out and returned with a copy of the front and back of their driver's license. Please contact our reservations department for assistance. 

What is your cancellation policy?
Our cancellation policy varies by rate type and travel season. Please reference your confirmation email for the applicable policy. 


Resort Information

 

Is WiFi available and is there a charge?
Complimentary WiFi is available in your room and throughout the resort. 

What is the difference between oceanfront and ocean view?
Oceanfront means that your view of the ocean looks directly onto the water. You will see the ocean directly in front of you. Ocean view means that your view out to the ocean looks north or south up the coastline. You will see the coastline, beach, and the ocean in your view. Some views are from the side or at an angle. 

What appliances and serving utensils are in the kitchen?
Your condo's fully equipped kitchen includes a stove, oven, microwave, dishwasher, refrigerator with freezer, and a regular drip coffee maker. Pots, pans, mixing bowls, serving bowls, cooking utensils, eating utensils, drinking cups, plates, coffee cups, and saucers are provided. Paper products are not provided.

Are linens and towels provided?
Each guest receives a supply of clean linens and towels in the unit. The housekeeping policy is to replace used linens and towels with fresh ones if a guest stays four days or more. Linens and towels include bath towels, wash cloths, hand towels, bath rugs, bed sheets, blankets, pillows, bedspreads, mattress pads, and shower curtains. A dish towel is provided in the kitchen. 

Does Avista Resort have laundry facilities?
Yes! There is a coin operated guest laundry facility on the fourth floor across from the fitness center. Many units also have washers and dryers or a washer/dryer combo unit.

Should I bring an ironing board?
There is no need to bring an ironing board and iron with you to the beach. The unit is either equipped with ironing equipment or you may request the equipment when you make your reservation, check-in, or during your stay.

Do you provide pool towels or beach towels?
The resort provides pool towels at the pool. Pool towels are not to be taken to the beach, and we do not provide beach towels.

Do you provide beach umbrellas or beach chairs?
The resort does not provide beach umbrellas or chairs, however they are available to rent during the summer season from beach services. For information and pricing, please click here.

Does the property allow smoking on the premises?
Guests may smoke inside of a designated smoking units only. Smoking is not allowed on the balcony of any unit, including smoking units. There is a $150 fee is smoking is discovered on the balcony of any unit.

Are the pools heated?
Our indoor pool and lazy river are heated year-round. The outdoor pools and lazy rivers are not heated.

Can I cook on my balcony?
No cooking, grilling, or barbecuing is allowed on the balconies at any time. Anyone found violating this safety ruling may be fined by the City of North Myrtle Beach as well as the resort.

How can I secure my valuables in my unit while I am a guest at Avista Resort?
You may request a condominium with a safe, subject to availablity. Otherwise, for securing valuables we have safety security boxes available at the front desk for a refundable fee of $50.00 (in case the key isn't returned). Please note that we are not responsible for lost or stolen items while staying at the resort or parking garage. Please make sure that upon vacating your unit you have thoroughly checked for any misplaced items.

Whom do I contact if I lose an item?
Please contact the front desk who will take down your information. We will be happy to send things you have left behind; the shipping will be at your cost.

Do you welcome children at Avista Resort?
Absolutely, children are encouraged. During the summer months we offer a wide variety of activities and adventures around the pool areas and property. We also offer many discounts to the area's attractions that are specifically interesting to children of all ages. Our suites are well suited to children because of their architectural designs, allowing children a wonderful and safe view from the windows, plently of space to roam in the units, and interesting places to play around the property and on the beach.

Does the resort have a shuttle bus to any attractions or to the airport?
While Avista Resort does not offer its own shuttle service, the front desk agents can tell you about various modes of transportation in the area.


Parking Information

 

How many parking passes will I receive?
Each 1 bedroom unit will receive 1 parking pass at check-in and each 2 and 3 bedroom unit will receive 2 parking passes at check-in. Additional parking passes are not available.

Where should we park to check-in?
For your convenience, registration parking is available for check-in and unloading on the ground level of the resort. In the event the complimentary registration parking is full, paid parking provided by the city of North Myrtle Beach is available on the oceanfront lots adjacent to the resort for $2 per hour.  

What is the height of your parking garage?
The garage clearance height is 7 feet 2 inches, with the open overflow lot located beside the parking garage for oversized vehicles.

Can I park a golf cart in the parking garage?
Golf carts are not permitted in the parking garage.  

Is there motorcycle parking, bike parking, or trailer parking available at the resort during Harley Bike Weeks or the Atlantic Beach Bike Festival?
Motorcyles are allowed on the first level of our parking garage, located across the street from the hotel. No motorcyles are permitted under the resort. Trailer parking has been designated on the roof top level of the parking garage. Please note the clearance for the parking garage is 7'2". Read our full Bike Week Policies.    

 


Area Information

 

How close is Avista Resort to things to do?
Avista Resort is centrally located in North Myrtle Beach within 30 minutes of most local attractions, shopping and dining. We are just a couple of blocks from Main Street which boasts numerous restaurants, bars, and attractions. 

What time does the beach close, and what are other limitations for use of the beach?
The beaches are public and remain open at all hours, any day of the week for your enjoyment. Please click here to view the City of North Myrtle Beach's beach laws. 

How far is Avista Resort from the airport?
Avista Resort is approximately 22 miles north of the Myrtle Beach International Airport. 

Which airlines fly into Myrtle Beach?
Myrtle Beach International Airport (MYR) has eight airline partners to meet your travel needs: Allegiant Air, American Airlines, Delta Airlines, Frontier Airlines, Porter Airlines, Spirit Airlines, Sun Country Airlines, and United Airlines. 

Does Avista Resort have an airport shuttle?
We do not provide an airport shuttle. Please see the following website for information about ground transportation to and from the airport: www.flymyrtlebeach.com/transportation

Can we have fireworks on the beach?
It is illegal to light and launch fireworks without a permit on the beach in North Myrtle Beach.

Where is the nearest pier?
The Cherry Grove Pier is less than 2 miles walking distance. 

Should I worry about hurricanes at Avista Resort?
Hurricanes are seldom a problem here, but being prepared is the best policy. Avista Resort has a preparedness plan for hurricane season, officially from June 1 to November 30. Any hurricane is a major event and not to be ignored. Both local residents and guests should pay attention to the weather reports and to authorities' directives. Avista Resort tracks hurricanes closely and provides its guests with as much warning as possible. The likelihood of a hurricane here in North Myrtle Beach is minimal, but Avista Resort remains vigilant and ready to implement our plans if need be.