Summer 2020 - Vol. 11 | Issue 2
The team at Avista Resort hopes this newsletter finds you safe and enjoying your summer as much as possible. In this newsletter, you'll find updates on the resort's commitment to cleanliness and safety, our 4th of July celebration, and our newest photo contest.
We want our guests to feel as safe as they do in their own homes while staying at Avista Resort, and our entire staff is doing their part to help.
On a daily basis, our Housekeeping staff cleans and sanitizes the resort with CDC recommended cleaners and sanitizers, Engineering sprays the pool area down with sanitizer, and the Food and Beverage department thoroughly cleans and sanitizes the restaurant and kitchen each night. While our guests are sleeping, our security team fogs the elevators, stairwells, and lobby areas. You will even see our managers wiping down the fitness center and spraying door knobs throughout the day to help keep us all safe.
Hand sanitizer dispensers have been installed throughout the resort. Sneeze guards have been installed at the front desk to add an extra layer of protection for our front desk staff and guests. While on property, you will notice our staff trying to set an example by wearing face masks. We want our team to feel safe at work every day, so we have also implemented temperature checks for all staff members prior to the beginning of each shift.
We treat our guests like family and ensure our entire staff does their part to keep everyone safe. We appreciate our guests who have done their part when visiting us by wearing their masks in public areas and maintaining social distancing. Together, we can make a difference and work together to stay as safe as possible during this terrible predicament we are in. Thank you all!
Avista Resort has made the Greater Grand Strand Promise to show our commitment to following the recommendations of the public health authorities to slow the spread of COVID-19.
The goal of the Greater Grand Strand Promise is to keep our local residents and visitors safe. Avista Resort is dedicated to following CDC and SCDHEC guidelines for businesses and employers. We pledge to provide safe working conditions that protect both employees and our guests, wear protective equipment when appropriate, promote regular hand washing, clean high touch areas frequently, and promote social distancing at all times.
Avista Resort guests enjoyed a patriotic celebration over 4th of July weekend.
Our Food & Beverage team hosted a poolside cookout, Sip-N-Dip served up patriotic drinks, and a fun tie-dye t-shirt activity was available for the kids!
This year's group travel season was on a great uphill swing until the COVID-19 pandemic hit. Many group events had to be cancelled, however we are moving forward and working hard to keep the group business we currently have on the books as well as bring in new groups.
Summer travel teams are making their way to the area to play ball. We have hosted several sports teams over the past few weeks and have more arriving in the near future.
Avista Resort also hosted its first major group event of the year: American Talent Showcase. The event went well, and we were prepared with additional items including hand sanitizers throughout the ballroom, property and elevators. Face masks, hand wipes and gloves were available and will be placed in the ballroom for all groups moving forward.
Many of our groups that have cancelled for 2020 have either rebooked for 2021 or are waiting on new dates. This is a very positive sign that 2021 should be a great year!
From the Myrtle Beach Seaside Resorts Group Sales Team, please stay safe and well!
We are excited to welcome our guests "Back to the Beach" with our newest photo contest!
We invite you to share your recent photos from one of your favorite beach adventures. Entries will be accepted through September 23, 2020.
One Grand Prize winner will receive a $300 resort credit off their next stay of 3+ nights and two runners up will receive a certificate for 40% off their next stay.
Ready to enter? Click here to submit your photo!
During this time of uncertainty, it is understandable that many of our guests have questions about what is going on at the resort and the Myrtle Beach area. Here are the most frequently asked questions from the past few months:
Is the beach open? The beaches all along the Grand Strand are open for visitors.
Are Avista Resort's amenities open? Yes! In fact, with our wide offering of amenities, it is possible to check-in and enjoy your vacation while never leaving the resort! Our pools and fitness center are open for your enjoyment. Our on-site dining outlets are all open and provide plenty of options for breakfast, lunch, dinner and snacks.
Can I check-in through an app and avoid the front desk? It isn't possible to check-in without visiting the front desk, however we have several systems in place to make your experience quicker and minimize contact at check-in. The day prior to your arrival, you will receive an email with links to our pre-registration and pre-payment portals. These services enable you to pay your room balance online and pre-register to speed up your check-in process. Additionally, we are now accepting contactless payments including Apple Pay and Google Pay at check-in.
Do you offer contacless checkout? We do! To bypass the front desk at checkout, simply text us and let us know you are leaving.
Are local restaurants and attractions open? The majority of restaurants in the area are open and available for dine-in or takeout service. Many attractions are open, including mini-golf, boat tours, and shopping centers including Barefoot Landing, Broadway at the Beach, and Tanger Outlets.
Are face masks required while visiting the area? Face masks are required inside of retail establishments, grocery stores, and restaurants. Masks are not required inside Avista Resort with the exception of our dining outlets, however we encourage you to bring and wear masks in the elevators and common areas for your safety and the safety of other guests.
"My family and I have always had good experiences through the years. The staff and workers are friendly, kind and courteous from arrival to departure. I was thankful for the safety provided for the current pandemic and to this day my family are all doing well which is a blessing. Will soon book next year. Our room and stay was superb." - Gary L. after a 9 night stay
"The best part about staying at the Avista was the full service of the resort made going to the beach so easy and relaxing and the location was great! We could walk into town for most everything! Our kids loved being in a safe and clean resort!" - Diana G. after a 2 night stay
"LOVE the balcony on the 5th floor of our 3 bedroom! Because of COVID we spent lots of time on that balcony! If I get the chance to visit again I definitely want the same room! Housekeeping, while not servicing the room, was VERY responsive when we needed things and the trade out of trash and towels was quickly handled in the hallway!" - Judith M. after an 8 night stay