Personnel on Duty 24 Hours a Day
The on-site staff is the first to hear of any problems in or around the homeowner's unit and will respond within minutes of the call. The on-site staff provides renters, as well as homeowners and their guests, in condominiums on our rental program with daily service. By being on-site, our staff can respond to on-demand service requests promptly as well as accommodate last-minute walk-in business.
Trained Reservations Staff with Call Capture Feature
The reservations staff is trained to select units that best meet the renters' needs. The staff knows the overall picture of the resort, as well as the location and capacity of each unit. The staff specializes in selling golf, entertainment and custom packages. They are empowered to make reservation changes and work with guests to meet their needs.
Having an on-site group sales manager along with our capability to cater to the largest conference, banquet, and golf groups in the fall, winter and spring translates into more rentals and more rental income for our owners.
The on-site housekeeping staff's knowledge of the number of people that should be occupying the unit along with offering daily housekeeping service allows us to notify the front desk if there are a larger number of occupants. This allows us to take immediate action to reduce your unit’s wear & tear.
Our on-site maintenance staff is available to provide your condo with routine maintenance and repairs between 7 am and 11 pm daily with no delay, and emergency repairs between 11 pm and 7 am.
The on-site maintenance staff has the training & knowledge of the property, therefore, diagnosing and fixing a problem can be done in the time it takes an outside vendor to even arrive at your condo.
The on-site management team owns and/or maintains a large portion of the common areas of the resort. Their share of the Homeowner Association (HOA) fee is large. The front desk, lobby, water amenities, restaurant, lounge, and lobby are maintained to enhance the total image of the property.
On-site management has a vested interest in the resort since we manage the majority of the units. Our advertising (ads, printings, mailings, etc) focus on that particular resort, versus shared among several, and is usually more effective when it comes to attracting renters.
With ownership and management teams that have been in the hospitality business in the Myrtle Beach area for the last 20 years, we have built superior teams in all areas of service. Our professional staff combines great experience, extensive knowledge in market trends, and the ability to recognize, meet and exceed our guests' needs and expectations in today’s aggressive and competitive market. Our marketing team and budget are dedicated solely to attracting guests to our resort(s); while our record for quality service and competitive prices keep our guests coming back. All of our resorts have a remarkable repeat guest business!