These past few months have left us, and many of our guests unsure of when our resort or even North Myrtle Beach would be open again. The good news is that Avista Resort is open and is ready for our guests to visit! While there are still some essential measures that need to be kept in place when you visit the Myrtle Beach area, we have answered a few questions that many have been asking us. Let’s look at the two main problems that seem to be the important ones to answer.
What is the Cleaning Procedure Now of your Units and Resort?
We at Avista Resort take standards for hygiene and cleanliness very seriously and are taking additional steps to ensure the safety of our guests and associates. Daily, we are working to ensure that we meet the latest guidance on hygiene and cleaning. Our resort’s health and safety measures were designed to address a broad spectrum of viruses, including COVID-19, and include everything from handwashing hygiene and cleaning product specifications to guest rooms and common area cleaning procedures. We have taken specific steps to include:
Associate Health, Safety & Knowledge
Our Resort associates – and their own health, safety, and knowledge are essential to an effective cleaning program. Here are some of the ways that we are supporting them, such as Hand Hygiene, Safety (including all employees to wear gloves and a mask when entering any guest rooms or high interaction areas), and Ongoing Training.
Cleaning Products & Protocols:
We use EPA approved cleaning products and protocols which are effective against viruses including:
- Guest Rooms: We use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items. We are waiting at least 24 hours after a unit has been vacated to clean and reopen the team for rentals. Housekeeping will provide Door Service for trash/towels and in-room amenities as we are practicing social distancing for the safety of our guests and staff. Please place trash and towels outside your room and call the front desk for pick up.
- Public Spaces: Our Resort has increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, elevators, and elevator buttons, door handles, public bathrooms, and even room keys.
- Resort Amenities: Access to certain amenities, including but not limited to our restaurants, pools, and fitness center, may be limited or restricted in accordance with state or local government guidelines. Currently, all restaurants and pools are closed. The fitness center is open with limited occupancy.
- Back of House: In the spaces where associates work “behind the scenes,” We are increasing the frequency of cleaning and focusing on high-touch areas like associate entrances, locker rooms, laundry rooms, and staff offices.
What is your Cancellation Policy if I Book Now and, in the Future, and There are Still Restrictions in Place?
To help you continue to book with confidence, we have instituted a flexible change and cancellation policy for all reservations booked between now and June 1, 2020, with travel, dates through August 15, 2020. You may change your reservation to a future date without incurring a change fee or refunding your deposit amount, whichever you prefer, as long as you contact us within at least 72 hours before your arrival. For guests who booked via group sales, online travel agents, or other third parties, we suggest contacting their booking provider for information on their policies and for assistance.
We invite you to stay and play, but don’t let your COVID cleanliness habits disappear! We promise you that together we can make a difference! For more information on the COVID-19 updates, please feel free to check on our update page!